Frequently Asked Questions
Everything you need to know about shopping with Urban Revivo.
What is the standard shipping timeframe?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn items with original tags attached. To start a return, visit our online Returns Portal, enter your order number, and print your prepaid shipping label. Please note that final sale items are not eligible for return.
How can I find the right size for me?
Each product page features a detailed 'Size Guide' and 'Fit Assistant' to help you choose. Since our designs range from slim to oversized fits, we recommend checking the specific measurements for each garment to ensure the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
Are your materials sustainably sourced?
Urban Revivo is committed to improving our environmental footprint. We are increasingly incorporating recycled polyesters, organic cotton, and eco-friendly dyes into our seasonal collections as part of our 'Green Thread' initiative.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders almost immediately. You can cancel an order within 30 minutes of placement via your account dashboard. After this window, we are unable to make changes, but you may return the items once they arrive.